FAQ
Straight answers
The things people actually ask, answered honestly.
The fares
Are the fares real-time?
Honestly, no. Valerie checks the fares daily herself, so a price can move between the last check and your search. That is why every deal shows when it was posted, and why you should always confirm the price before you book. Tighter refreshes are on the roadmap as Kuumo grows.
Where do the prices come from?
Every fare is a real bookable price found on the route, checked against what that route usually costs for that month. Kuumo links you straight to the airline or agent to book, and never sells tickets.
Why do deals disappear?
A deal comes down the moment the cheap fare stops being findable. Airlines pull sale fares fast, sometimes within a day. Expired deals stay on the site with the fare that ended them, so you can see the window was real.
Free and Premium
What's the difference between the free and premium tier?
Free gets a few economy deals each week, unlocked 24 hours after Premium members see them, plus your own deals dashboard and alert preferences. Premium gets every deal the moment it is live, including business class fares, the month planner for your travel window, and instant Telegram alerts.
Why does Kuumo exist
The person behind it
Hi there,
I'm Valerie, founder of Kuumo.
Back when this idea was basically me, a spreadsheet, and a dream, I never imagined I'd be launching a platform to help people see the world for less.
I was always the friend people texted before booking. "Is RM 1,400 to Tokyo okay? Should I wait?" I loved being asked and I hated my answers, because the truth is nobody knows what a fare should cost from memory. The airlines make sure of that.
So the spreadsheet grew. Every route out of KL and Singapore, every day, until the answers stopped being guesses and started being data: what each route usually costs, and exactly how rare today's price is.
When Kuumo messages you, it isn't a promo. It's the same text I'd send a friend :)
Cheers, Valerie
Logistics
How do I cancel the subscription?
From your account, choose Manage billing. It opens the Stripe billing portal, and cancelling takes effect at the end of the period you have paid for.
I need help
You can reach Valerie through the form on the help page, or at support@kuumo.to. I read and reply to every single message :)